This quote is also from my addendum (supplement) to my first report:
Additional information on my list of items to investigate to confirm the sorry state of the BCAG Quality System:
We do collect this data from the NCM (Nonconformance Management) system. However, this system’s data is bogus, at best, because the vast majority of defects are not documented, and therefore not included in the data (see my email to (my Quality Director) that I never got a response to--Exhibit B).
The Last Inspector