This quote is also from my addendum (supplement) to my first report:
Please investigate the lack of required process audits at PSD, and the resulting defects it allows shop to pass on, such as "calibrated arm" (process specification) torques on non-designated torques.
...regarding requirement that Process Audits have to be done regularly and that deficiencies have to be documented and corrected :
Good luck finding documentation. I understand that our PSD "Conforming Product Team" may do something like process audits during their product audits, but these CPT reviews are a joke. I will be old and much grayer when this team ever gets to auditing me. There is no way an audit with such a low frequency could ever assure anything. Ask a BCAG QE to calculate the effect these audits have on the quality of products or processes at PSD at their present frequency. These audits have less chance of affecting product quality than I do of winning the Lotto. Process audits of sufficient frequency to assure process conformance to IRR (Initial Reliability Requirement) and AQL (Acceptable Quality Level) values are the answer.
The Last Inspector