This quote is also from my addendum (supplement) to my first report:
Individual letters to inspectors telling them not to write things up: I talked to (a fellow line inspector), and asked to see his letters, as he was talking of throwing them away. The letters he was speaking of were all from (our QA supervisor). They weren’t as numerous as I at first believed. There is really only one that was hand written per (the line inspector's) request for documentation to back up our QA Supervisors’ repeated verbal directions for him (and any line inspector that attempted to work to procedures) not to comply with procedures.
He was the only inspector with guts enough to request written backup of our QA Supervisors’ frequent unethical requests for us not to work to procedures "to work with shop." See Exhibit K, dated 12/8/99. See Exhibit L, for a similar email dated 4/5/2000 to all line inspectors about the same subject, reallocation of inlets.
Of course, the five months elapsed time between (the line inspector's) written letter and the email to all line inspectors shows that our management was not serious about fixing the problem, only to get line inspectors not to write up defects.
See Exhibit M for another email, that told line inspectors not to work to PRO-2199 at shop’s request. We always accommodate what shop wants, as what their management wants is always somehow what our management wants, no matter what impact it has on the quality of the product. The few exceptions of things they did that shop didn‘t like, such as re-implementing torque witnessing, instead of the former worthless "torque verifying," were driven by your findings, and we had no choice whether to implement them or not.
That didn’t stop shop and us, as they are now in a frenzy trying to get all the torques removed from the drawings, as they only care about producibility, not quality and safety.
Anyway, the lack of the abundance of these letters does not lessen the severity of this item. You’ll find many instances in your interviews of line inspectors where they were verbally told to ignore required procedures, in addition to the referenced letter and emails.
The Last Inspector