This quote is also from my addendum (supplement) to my first report:
QA Supervisors tell line inspectors that Policies and Procedures, such as the FAA-approved BCAG Quality Manual are only guidelines, and that working to them is unnecessary. My QA Supervisor, Tom Nakamichi, in effect, told me this in our 1/11/02 meeting, but he said it directly to (name), line inspector.
He told (name) that statement, explaining it by saying that "all we do as QA is make sure that the product, when it goes out, conforms to the drawing." Except that, after my 1/11/02 meeting, I knew that Nakamichi was only lying by saying that, to keep (name) from writing planning pickups or to document some other nonconformance he didn’t want him to write.
How can you inspect the product for conformity, our only job, if QA Supervisor Nakamichi doesn’t want us to inspect, only train, and states that looking at the drawing while inspecting is unnecessary? Nakamichi told me the unvarnished truth about the way the unwritten BCAG Quality System is supposed to work in that meeting.
He tried to turn (name) over to working to this illicit System, in effect, by his lie, which he told only because (name) and him were out on the production floor when he said it, and people could overhear him if he gave (name) the real System like he gave me.
Same effect though. He tried to get (name) not to follow the FAA-approved procedures, by telling him only to be concerned about the conformity of the product, not the plan. He hoped (name) would not have time to inspect to the drawing, as that part was a lie to divert (name’s) efforts away from non-value-added things, like documenting nonconformities.
Boeing QA Supervisor Thomas Nakamichi also used this method occasionally in our crew meetings, usually when someone brought up the sad state of our planning. He would then say, "All we do as QA is make sure that the product, when it goes out, conforms to the drawing," and that would stop any thought of the non-value-added writing up of planning by us line inspectors.
The Last Inspector