This quote is from a letter I wrote to Nicholas Sabatini, Associate Administrator for Regulation and Certification, to try and get an objective investigation of my report done for the public's sake:
November 24, 2002
Nicholas A. Sabatini
Associate Administrator for Regulation and Certification, AVR-1
Federal Aviation Administration (FAA)
800 Independence Avenue, SW
Washington, DC 20591
202-267-3131Re: FAA File Number 2002NM420013, Certificate Management Office Special Evaluation—Boeing Propulsion Systems Division, Everett Division, and Renton Division.
Dear Associate Administrator Sabatini:
First, I would like to thank you and former Administrator Garvey for directing the TAD to investigate my report of rampant corruption in the Boeing Commercial Airplane Group Quality Assurance Management. Without both your and Administrator Garvey’s assistance I believe I would still be waiting for the resources to become available within the MIDO to perform an investigation of my report.
Unfortunately, though, despite your and Administrator Garvey’s efforts in this matter, a grave injustice has been done by the MIDO to the American Transport Aircraft Industry, BCAG’s customers, and all of the world’s airline passengers who fly on Boeing airplanes via their investigation of my report, or, more accurately, their lack of investigation of nearly all of my report’s most serious allegations.
When I received your August 15th letter, giving me "preliminary results" from the investigation, I was hopeful that the most serious corruption related items in my report were still under investigation due to the described status of the items listed in the letter as "preliminary results." My optimism, however, was dashed when I contacted the TAD on October 18th. I asked them if any of the items in my report were still under investigation. They said no. I asked them if any other agencies had been contacted about any of the items in my report as I had requested. They said no. All was over except for the corrective action and follow-up investigation, it seemed.
What I had specifically requested not to happen both in my report and in my contacts with the MIDO had indeed happened. The root cause of virtually all of the items in my report was not addressed in the MIDO’s investigation at all—the corrupt QA Management in place at BCAG. The vast majority of the most serious items in my report had also been ignored in the investigation—the ones involving personnel misconduct in violation of our procedures and FAA regulations, rules, and orders.
What I had learned about the status of the investigation on October 18th confirmed what I had suspected by contacts with former coworkers at BCAG’s Propulsion Systems Division—that my evidence of corruption in the QA Management ranks had never been investigated. No one was interviewed about anything of the sort, and no one was even interviewed under oath about the limited matters from my report the MIDO chose to investigate.
The items that were listed in your August 15th letter were only about ten percent of the items I had submitted in my report. Those items were only, however, symptoms of the real item I wanted investigated—the rampant corruption among QA Management ranks—the currently epidemic "disease" in the BCAG Quality System that intentionally allowed those symptoms to occur, which is what I had thought the MIDO was investigating per the June 28th letter from Margaret Gilligan (signing for you). The letter had stated that "Administrator Garvey has asked me to respond to your letter dated June 12 regarding your concerns of the Quality Assurance Management at the Boeing Company Commercial Airplane Group," and went on to state "I have asked (name), manager of the Transport Airplane Directorate in Renton, Washington, to investigate this issue and report (name) findings back to me." However, the MIDO appears to have ignored your and former Administrator Garvey’s directive, as no investigation of my concerns about "the Quality Assurance Management at the Boeing Company Commercial Airplane Group" was ever done. Only a few of the items from my report were investigated, and none were investigations of Quality Assurance Management itself as I had specifically requested in my report, and yourself and former Administrator Garvey had also asked the TAD to investigate.
Even if the MIDO intentionally limited their investigation to the mere symptoms of the corruption documented in my report, as appears to be the case, I am perplexed at how the MIDO could not have corroborated and documented every one of the "symptoms" listed in my report, and instead only came away with approximately a mere ten percent confirmation rate, for, as with most of the items I submitted to be investigated, I gave so much supporting data that only the filling out of the finding form should have been necessary.
I know that if the items listed in your August 15th letter are really the final results of the investigation, as it appears, and not really a listing of the "preliminary results" of that investigation, then all of my extensive efforts to get the BCAG Quality System investigated and thereby restored will have been in vain. For if the MIDO, as it also appears, only focused their investigation on the symptoms of the corruption in the BCAG QA Management ranks, and even had written up everything that is not being done per plan, procedure, and engineering by the BCAG QA Department as described in my report, and even had went beyond the items listed in my report and had written up BCAG for the myriad things throughout the entire Company not being done per plan, procedure, and engineering and those items were rectified, then, inevitably, every one of those "symptoms" would be back shortly at the behest of the corrupt QA Management that would be left in place at BCAG, untouched and unreformed from what I know will be their continuing "criminal ways." I believe the old cliché "you can lead a horse to water, but you cannot make him drink" has applicability here. Similarly, you could lead the current corrupt BCAG QA Management to compliance, but you can never make such corrupt management want to be, or stay compliant—unless drastic methods such as those listed in my report are enacted.
In my June 12th letter to former Administrator Garvey, I had asked to "please allocate the necessary resources and expertise to the Seattle MIDO to ensure a thorough and effective investigation of the corruption ongoing in QA Management at BCAG so it can be uncovered and extinguished forever. I have detailed my suggestions for that investigation in my report." Not only was your and former Administrator Garvey’s direction ignored by the MIDO, but all of my specific requests in my report for a thorough investigation, all of my suggestions for how to make such an investigation effective, and my offers to partner with the MIDO in the investigation were also ignored.
The Last Inspector